The dealer replaced my intercooler today. They said everything else actually checked out fine, so they didn't need to change out the fan. Since I've never seen the coolant temp go over 206, I'm taking their word for it but will be keeping an eye on the whole system. It looks good so far and the car is happily back in its garage waiting for me to love it again over the weekend. Something remarkable did happen though:
I called around 4 to ask if it was ready because I wanted to leave work a little early and pick it up while Tony was still there to tell me exactly what they did. He told me everything was finished, then asked when I'd be there so he could show me something. I asked what and he told me they didn't know how, but they'd scratched my passenger side door. He described the scratch as being about 1/8" long and said it was deep enough that they weren't able to buff it out.
When I got there, he started apologizing as we walked out to see it and said how bad he felt that they'd have to paint my whole door. He then led me to the driver side door and pointed to a sickle shaped scratch that's about an inch long, apologizing the whole time. I had to interrupt him twice to tell him I scratched it a year and a half ago before it sank in. I did offer to let him repaint it anyway, but he declined.
It didn't really hit me until I told a friend about it, but that was really amazing. Many times I've heard about dealerships denying responsibility for damaging a car or hoping a customer just didn't notice until after they'd left, and I can't be the only one. The response to this was phenomenal and the only thing they did wrong was provide a wildly inaccurate description of the scratch.
I know I gave them a shout out earlier in this thread, but Tony really earned a new one today. I really can't say enough good things about him!
