Well I left Mills Fleet Farm in Rochester MN after 2.0 hours, the car is not aligned.

The service manager showed me the sheet for alignment, noticed the front caster was in red. I asked why it was not adjusted, he said it was not adjustable. My reply "yes it is would you like me to show you the adjustment?" the next words out of his mouth "Well most people do not care about it anyway" my reply "It has a specification, has an adjustment and you are telling me it does not matter?" his answer "yes".

He asks if I want it put back on the rack and adjusted I said yes. "Let me finish looking at the printout first" next question "Where are the rear caster numbers?" his reply "The rear is not adjustable" my reply "Yes it is, would you like me to show you the adjustment?"

he said they can not check it my reply " Why did your service person tell me yes, when I asked if you could perform the complete alignment. I would not have brought the car to you and found a different shop. I still have to take it to another shop and get it aligned" his reply "I will zero out the bill and you can take it to GM" I said "thank you".
I said this very calmly and never raised my voice. Needless to say that was a waste of 2.0 hours of my life. I did not get the printout everything they could measure was in except the caster in the front. It was 8.8° on one side and 8.9° on the other target was 7.75°. Until caster is adjusted then the toe will be out I bet.
